The 2010 Hotelier of the Year is likely to display the following skills and qualities:

Personal attributes
• Total commitment and dedication to the Hospitality Industry.
• Demonstrates fair and decisive leadership skills.
• Excellent communicator.
• Well respected in the Industry.
• Exemplary business track record.
• Innovative and creative.
• Strong attention to detail.
• Manages by example.

Hotelkeeping skills
• Runs well-maintained hotel that consistently surpasses its competitors.
• Consistency of delivery: ensures all guest stays exceed expectations.
• A personal touch with guests.
• Offers value for money.
• Develops and introduces new services to enhance customer experience.

Commitment to employees
• Focuses on developing employees’ careers and maximising potential.
• Willing to impart knowledge to employees.
• Organises staff surveys and acts on them.
• Empathic and approachable.

Commitment to industry
• Supports government initiatives to promote hospitality as career of choice and
raise standards of training.
• Engages with local community to promote industry.
• Supports hospitality organisations and events both personally and with his/her
hotel/business resources.

Social responsibility
• Contributes personally, and with hotel resources, to help charitable initiatives;
involves staff in charitable/community events.
• Has well communicated and effective environment policy

The Closing Date for nominations is 9th July 2010.


PAST WINNERS OF THE HOTELIER OF THE YEAR

• 2009 Jonathan Raggett, Managing Director, Red Carnation Hotels
• 2008 Andrew McKenzie, Vineyard at Stockcross, Newbury, Berkshire
• 2007 Michael Gray, Hyatt Regency London, the Churchill
• 2006 Richard Ball, Calcot Manor, Tetbury, Gloucestershire
• 2005 John Stauss, Four Seasons, London
• 2004 Patrick Elsmie, Gleneagles, Auchterarder
• 2003 Robin Hutson, then at Hotel du Vin
• 2002 Gordon Campbell Gray, One Aldwych, London
• 2001 Karen Earp, then at the Four Seasons Canary Wharf, London
• 2000 Peter Crome, then at Chewton Glen, New Milton, Hampshire
• 1999 Nick Ryan, the Crinan, Argyll
• 1998 Nicholas Rettie, then at the Metropolitan, London
• 1997 Peter Lederer, Gleneagles, Auchterarder
• 1996 Chris Rouse, then at Turnberry, Ayrshire
• 1995 Ricci Obertelli, the Dorchester, London
• 1994 David Levin, the Capital, London
• 1993 Ken McCulloch, then at One Devonshire Gardens, Glasgow
• 1992 Dagmar Woodward, then at the Mayfair InterContinental, London
• 1991 Martin Skan, then at Chewton Glen, New Milton, Hampshire
• 1990 George Goring, Goring hotel, London
• 1989 Grete Hobbs, then at Inverlochy Castle, Fort William, Inverness-shire
• 1988 Ronald Jones, then at Claridge's, London
• 1987 Eion Dillon, then at the Copthorne Tara, London
• 1986 Harry Murray, then at the Imperial, Torquay, Devon
• 1985 Terry Holmes, then at the Stafford, London
• 1984 Ramón Pajares, then at the Four Seasons, London
• 1983 Richard Edwards, then at the Chester Grosvenor, Chester