Awards Categories

This award is open to an individual with Front of House management responsibility ie: reception; reservation; cashier; concierge; doorman; luggage porter.

When submitting your entry please provide information to the following questions:-

1. Please outline the nominee’s key areas of responsibility and details of the hotel where they work (eg number of rooms).

2. Please give examples of how the nominee has displayed good communication skills and the ability to anticipate guests’ needs.

3. How has the nominee demonstrated success in managing and developing their team?

4. What have been the nominee’s key achievements in the past year?

5. What has the nominee done that is over and above their job description?

Please upload a supporting statement from colleagues or senior management and, where possible, testimonials and the nominee’s CV

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This award is open to a team with front of house responsibility ie: reception; reservation; cashier; concierge; doorman; luggage porter.

When submitting your entry please provide information to the following questions:-

1. Provide details of the hotel where the team works (eg number of rooms) and the team’s key areas of responsibility.

2. Please give examples of how the team has demonstrated commitment to high standards of customer service.

3 Please give examples of how the team has displayed good communications skills and the ability to anticipate guests’ needs.

4. What have been the team’s key achievements in the past year?

5. What has the team done that is over and above their job description?

Please upload a supporting statement from colleagues or senior management and, where possible, testimonials.

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This award is open to teams who work in food and wine establishments within a hotel.

When submitting your entry please provide information to the following questions:-

1. Please provide details of the outlet where the team works (eg number of covers etc).

2. Please give examples of how the team has demonstrated commitment to high and consistent standards of customer service.

3. How has the team grown revenue in their establishment in the last Year and have they achieved financial target?

4. What has the team done to improve its understanding of its product, eg wine training, menu knowledge?

5. What have been the team’s key achievements in the past year?

6. What has the team done that is over and above their job description?

Please upload a supporting statement from colleagues or senior management and, where possible, testimonials.

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This award is open to hotel restaurant managers working within a hotel environment and looking after a restaurant team.

When submitting your entry please provide information to the following questions:

1. Please outline the nominee’s key areas of responsibility and provide details of the outlet where they work (eg number of covers).

2. How has the nominee grown revenue in their establishment in the last year and have they achieved financial target?

3. Please give examples of how the nominee has demonstrated commitment to high and consistent standards of customer service.

4. How has the nominee demonstrated success in managing and developing their team?

5. What have been the nominee’s key achievements in the past year?

6. What has the nominee done that is over and above their job description?

Please upload a supporting statement from colleagues or senior management and, where possible, testimonials and the nominee’s CV

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This award is open to all housekeepers who exemplify first-class cleanliness and hygiene in bedroom preparation in either an independent hotel or group hotel. They will manage a housekeeping team, and must be committed to the efficient running of the housekeeping department.

When submitting your entry please provide information to the following questions:

1. Please provide details of the hotel where they work (number of rooms etc)

2. Please outline the nominee’s key areas of responsibility.

3. How has the nominee demonstrated success in managing and developing their team?

4. How has the nominee contributed to the efficient running of their department and to maintaining consistent standards in their hotel?

5. What have been the nominee’s key achievements in the past year?

6. What has the nominee done that is over and above their job description?

Please upload a supporting statement from colleagues or senior management and, where possible, testimonials and the nominee’s CV

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This award will recognise the hotel that has taken the most innovative steps to neutralise its impact on the environment in the past 12 months. The award is open to any hotel, - independent or within a group, regardless of size. Entries can be for a single-unit business or for a group of units. Innovation will be manifested in such initiatives as implementing renewable energy sources; investing in new technology and equipment to minimise water and energy consumption; minimising the amount of waste sent to landfill through recycling initiatives, adopting more biodegradable products, liaising with suppliers to reduce packaging; adopting more energy efficient building designs; promoting seasonal, locally sourced produce to reduce food miles.

Please provide answers to the following questions:

1. Please provide information on the hotel size, ie number of bedrooms and staff.

2. Please provide an action plan showing strategy for increasing commitment to environmental practices in the past twelve months. Including the business case for activities undertaken and their key objectives and quantifiable success criteria.

3. Please provide tangible and quantifiable evidence that the action plan was achieved, eg KPIs showing reduction in waste or water use per guest night or meal served.

4. Please provide evidence of how they are educating, training and motivating employees at all levels to play their part in running a sustainable business.

5. Please provide evidence of how they are involving customers or guests in sustainable practices. 6. What have been the nominee’s key achievements in the past year?

6. What have been the nominee's key achievements in the past year?

Entries may include an environmental policy document and where possible, testimonials from customers.

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This award will go to a human resources manager of any level, up to and including directorial level. Entries should explain the contribution the Human Resources Manager has made both to their own team and to the organisation as a whole.

 When submitting your entry please provide information to the following questions:

1. Please outline the nominee’s key areas of responsibility, how many staff they are directly responsible for and details of the hotel where they work (eg number of rooms).

2. How has the nominee demonstrated success in managing and developing their own team?

3. What initiatives has the nominee introduced to improve training, skills and retention?

4. What have been the nominee’s key achievements in the past year?

5. What has the nominee done that is over and above their job description?

Please upload a supporting statement from colleagues or senior management and, where possible, testimonials and the nominee’s CV.

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This award will go to a Human Resources team at a single hotel or group of hotels. Entries should explain the contribution the Human Resources team has made both to their own team and to the organisation as a whole.

When submitting your entry please provide information to the following questions:

1. Please provide details of the team’s size and structure, and how many company employees it is responsible for.

2. Please provide evidence of a positive working environment.

3. Please give examples of initiatives the team has introduced to improve training, skills and retention?

4. Please provide evidence of the team’s effectiveness, eg higher staff retention levels.

5. What are the team’s key achievements in the past year?

6. What has the team done that is over and above their job description?

Please upload a supporting statement from colleagues or senior management and, where possible, testimonials.

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This award is open to food and beverage managers working in single unit hotels or chain outlets.

When submitting your entry please provide information to the following questions:

1. Please give details of the size of their F&B operation, eg number of covers.

2. Please outline the nominee’s key areas of responsibility.

3. What initiatives has the nominee introduced to grow revenue in the past year, eg promotions and have they achieved financial target?

4. How has the nominee demonstrated success in managing and developing their team?

5. How has the nominee demonstrated commitment to high and consistent standards of customer service?

6. What have been the nominee’s key achievements in the past year?

7. What has the nominee done that is over and above their job description?

Please upload a supporting statement from colleagues or senior management and, where possible, testimonials and the nominee’s CV.

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This award goes to the conference and banqueting team within a hotel who can demonstrate a high standard of service at all times.

When submitting your entry please provide information to the following questions:

1. Please provide details of the outlet where the team works (eg number of events annually, number of covers or delegates etc).

2. Please give examples of how the team has demonstrated commitment to high and consistent standards of client and customer service.

3. What initiatives has the team introduced to grow revenue in the past year, eg promotions, encouraging repeat business and have they achieved financial target?

4. What have been the team’s key achievements in the past year?

5. What has the team done that is over and above their job description?

Please upload a supporting statement from colleagues or senior management and, where possible, testimonials.

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This award goes to an individual managing a team of therapists and consultants in either an independent hotel or group hotel.

When submitting your entry please provide information to the following questions:

1. Please outline the nominee’s key areas of responsibility and details of the place where they work.

2. How has the team grown revenue within their spa in the last year?

3. Please give examples of how the nominee has demonstrated commitment to high and consistent standards of customer service.

4. How has the nominee demonstrated success in managing and developing their team?

5. How has the nominee demonstrated an in-depth product knowledge – what sets you apart from the others?

6. How has the nominee acquired the ability to adhere to and demonstrate all health and safety requirements. What protocols are in place?

7. What have been the nominee’s key achievements in the past year?

8. What has the nominee done that is over and above their job description?

Please upload a supporting statement from colleagues or senior management and, where possible, testimonials and the nominee’s CV.

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This award is open to a chef running a hotel restaurant or banqueting operation with less than 250 covers in one sitting.

When submitting your entry please provide information to the following questions:

1. Please outline the nominee’s key areas of responsibility and details of the place of work. (eg number of covers).

2. What have been the nominee’s key achievements in the past year?

3. How has the nominee managed or increased revenue in the last year, eg efficient cost control, maintaining a healthy gross profit?

4. How has the nominee demonstrated success in managing and developing their team?

5. How has the nominee developed creative skills, eg new concepts and menu offerings, use of local produce?

6. What has the nominee done that is over and above their job description?

Please upload a supporting statement from colleagues or senior management and, where possible, testimonials and the nominee’s CV.

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This award is open to a chef running a hotel restaurant or banqueting operation for more than 250 covers in one sitting.

When submitting your entry please provide information to the following questions:

1. Please outline the nominee’s key areas of responsibility and details of the place of work. (eg number of covers).

2. What have been the nominee's key achievements in the past year?

3. How has the nominee managed or increased revenue in the last year, eg efficient cost control, maintaining a healthy gross profit?

4. How has the nominee demonstrated success in managing and developing their team?

5. How has the nominee developed creative skills, eg new concepts, menu offerings, use of local produce?

6. What has the nominee done that is over and above their job description?

Please upload a supporting statement from colleagues or senior management and, where possible, testimonials and the nominee’s CV.

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There are no set criteria for this award, which is open to a person or a team, working in any sector of the hotel industry. Going the extra mile could involve anticipating guest needs, helping colleagues or supporting your local community.

Please include a supporting statement from colleagues and senior management and, where possible, testimonials.

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There are no formal criteria for this award. This award will go to someone who is likely to have enjoyed success over a prolonged period in the industry and could hail from any part of the hotel business. The winner will have made a significant contribution to the industry over and above their core business. They will command respect from their peers and colleagues alike.

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