Hotel Cateys 2016 :: Hotelier of the Year
Park Plaza Westminster Bridge | 25th November 2016

2016 Hotelier of the Year Award

Sponsored by Casna Group


The Caterer's Hotelier of the Year award celebrates the UK’s most exceptional hotelkeepers. Winning Hotelier of the Year represents the pinnacle of a career in hotelkeeping. Now in its 33rd year, the award is given to an individual displaying the management, leadership and communications skills required to manage a hotel at the highest levels of excellence, along with a commitment to employees and the industry at large.

Successful hoteliers are a rare breed. Not only are they multi-talented, but they also take on each and every task with enthusiasm and inspirational zeal, no matter how taxing the challenge. That's why previous winners of the Hotelier of the Year award are elite operators, able to turn their hand to any aspect of a hotel's smooth operation. They are men and women at the pinnacle of their profession, capable of managing the smooth and successful running of a hotel with a smile for guests and support for staff.

The 2016 Hotelier of the Year is likely to display many of the following skills and qualities:

Personal attributes
• Total commitment and dedication to the hospitality industry.
• Demonstrates fair and decisive leadership skills.
• Excellent communicator.
• Well respected in the industry.
• Exemplary business track record.
• Innovative and creative.
• Strong attention to detail.
• Manages by example.

Hotelkeeping skills
• Runs well-maintained hotel that consistently surpasses its competitors.
• Consistency of delivery: ensures all guest stays exceed expectations.
• A personal touch with guests.
• Offers value for money.
• Develops and introduces new services to enhance customer experience.

Commitment to employees
• Focuses on developing employees’ careers and maximising potential.
• Willing to impart knowledge to employees.
• Organises staff surveys and acts on them.
• Empathic and approachable.

Commitment to industry
• Supports government initiatives to promote hospitality as career of choice and raise standards of training.
• Engages with local community to promote industry.
• Supports hospitality organisations and events both personally and with his/her hotel/business resources.

Social responsibility
• Contributes personally, and with hotel resources, to help charitable initiatives; involves staff in charitable/community events.
• Has well communicated and effective environment policy.


Hotelier of the Year Past Winners



2016 Winner Craig Bancroft, Northcote

2015 Nick Jones, Soho House

2014 Danny Pecorelli, Exclusive Hotels and Venues

2013 Stuart Bowery, Grosvenor House A JW Marriott Hotel

2012 Stuart Johnson, Brown's Hotel London

2011 Stephen Carter, De Vere Cameron House Hotel

2010 Andrew Stembridge, Chewton Glen Hotel

2009 Jonathan Raggett, Managing Director, Red Carnation Hotels

2008 Andrew McKenzie, Vineyard at Stockcross, Newbury, Berkshire

2007 Michael Gray, Hyatt Regency London, the Churchill

2006 Richard Ball, Calcot Manor, Tetbury, Gloucestershire

2005 John Stauss, Four Seasons, London

2004 Patrick Elsmie, Gleneagles, Auchterarder

2003 Robin Hutson, then at Hotel du Vin

2002 Gordon Campbell Gray, One Aldwych, London

2001 Karen Earp, then at the Four Seasons Canary Wharf, London

2000 Peter Crome, then at Chewton Glen, New Milton, Hampshire

1999 Nick Ryan, the Crinan, Argyll

1998 Nicholas Rettie, then at the Metropolitan, London

1997 Peter Lederer, Gleneagles, Auchterarder

1996 Chris Rouse, then at Turnberry, Ayrshire

1995 Ricci Obertelli, the Dorchester, London

1994 David Levin, the Capital, London

1993 Ken McCulloch, then at One Devonshire Gardens, Glasgow

1992 Dagmar Woodward, then at the Mayfair InterContinental, London

1991 Martin Skan, then at Chewton Glen, New Milton, Hampshire

1990 George Goring, Goring hotel, London

1989 Grete Hobbs, then at Inverlochy Castle, Fort William, Inverness-shire

1988 Ronald Jones, then at Claridge's, London

1987 Eion Dillon, then at the Copthorne Tara, London

1986 Harry Murray, then at the Imperial, Torquay, Devon

1985 Terry Holmes, then at the Stafford, London

1984 Ramón Pajares, then at the Four Seasons, London

 1983 Richard Edwards, then at the Chester Grosvenor, Chester